Manage your account info:

1. In the My Account Info section, you can:

• Manage your email, password and your personal info.
• Manage your bookings.
• Keep track of your flight tickets.

Perks of signing up:

1. You have to have an account with Travilista to book travel, but look at all the perks you get when you sign up! You can:

• View your trip itineraries.
• Save your searches and travel preferences.
• Apply coupons or credits to your bookings.
• Get members-only discounts, deals, and pricing

Still need help?

1. Get in touch. We're here for you.

Refund policies and processes:

1. Due to COVID-19, most refunds for flights, including when they’re part of a package, are issued within 2 weeks. Some refunds could take a bit longer, depending on the airline.

2. Refunds for Umrah and tours, including when they’re part of a package, are processed within our normal timeframe, 48 hours from the cancellation request. Keep in mind, your bank or payment service determines when the funds become available in your account.

• When you make a Booking, you agree to pay the cost of the Travel Experience, including any taxes and charges that may apply.
• Some of the prices you see may have been rounded to the nearest whole number. The price you pay will be based on the original, “non-rounded” price (although the actual difference will be tiny anyway).
• Obvious errors and misprints are not binding. For example, if you book a premium car or a night in a luxury suite that was mistakenly offered for $1, we may simply cancel that Booking and refund anything you’ve paid.

3.In other circumstances not impacted by COVID-19, here’s what you should know about refund timelines:

How to track your refund:

1. Have a refund coming? We've made it easy for you to see when it'll arrive. Contact us now to know what is your refund status.

How it works:

• Travilista may take up to 48 hours to process your refund. Once that has happened, your bank or payment service (such as PayPal) will take care of the rest. Just know that it may take them up to 7 days to post the credit to your account, and up to 2 billing cycles to show the credit on your statement.
• You’ll see the refund on your original method(s) of payment. So, say you paid using your debit card -- that’s where the money will be refunded. We’ll send you an email with the nitty-gritty about your refund amount, and how and when you'll get it.
• If your credit card statement includes a charge from a third party (such as an airline, rental car company, or hotel), you’ll receive your refund from them, not Travilista. If this is the case, get in touch with that third party to ask any questions about refunds.
• If you've been charged a deposit or partial payment, you'll be refunded for that amount, minus any fees. Say you paid a USD 100 deposit on your hotel, but you ended up having to cancel. If the hotel charges a USD 20 cancel fee, you’d get USD 80 back.

Flights:

1. Did you cancel within 24 hours of making your reservation? Some flight bookings are eligible for a full refund

Hotels:

• Most hotels refund all your money if you cancel before their cancellation deadline.
• Some hotel rooms are non-refundable, meaning you won’t get your money back if you cancel.
• If you cancel a non-refundable hotel booking, or cancel your booking after the hotel's cancellation deadline, you won’t be able to get a refund.
• If you canceled before the hotel's cancellation deadline but still see a charge from them on your credit card statement, get in touch with the hotel itself to make sure you get your refund.

Cars:

• Does your prepaid car booking qualify for a refund? Check out your itinerary for details. If it does, just know you have to cancel the booking at least 6 hours before pick-up.
• Need to return the car early? In this case, you won’t be refunded for any unused time.

Tours:

1. Most tours bookings are eligible for a full refund if you cancel before the cancelation deadline.

Umrah:

1. Most umrah refund all your money if you cancel before their cancellation deadline.

Why might a reservation fail?

1. Travilista contracted with suppliers to provide you the best reservation deals, Sometimes the supplier replays with a failure response. In this case you have to get in touch with us to refund.